1. Introduction

Casella (“Casella”, “we”, “us” or the “Company”) respects the privacy of visitors to casella.rs and is committed to protecting their personal data.

This Privacy Policy explains what information we may collect when you use our website, why we process such information, how it may be used and protected, and what rights you may have in relation to your personal data.

The casella.rs website is primarily intended to present Casella products, collections and business solutions. Prices displayed on the website are provided for informational purposes. Online purchasing, user registration and online payment are not available through the website.

Personal data is processed in accordance with the Serbian Law on Personal Data Protection (“Official Gazette of the Republic of Serbia”, No. 87/2018) and other applicable data protection legislation.

2. Information We May Collect

Depending on how you use our website or communicate with us, we may process the following categories of information.

Information You Provide Directly

When you contact us through a contact form, email, telephone or another communication channel, we may collect:

• first and last name,
• email address,
• telephone number,
• company or organisation name, where provided,
• the content of your message, enquiry or request,
• any other information you voluntarily provide when communicating with us.

Please do not submit sensitive or special categories of personal data through the website unless strictly necessary.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

• IP address,
• browser type and version,
• device type,
• operating system,
• date and time of visit,
• pages visited,
• duration of the visit,
• referring website or source,
• technical information relating to website usage,
• information collected through cookies and similar technologies.

3. Purposes of Processing

We may process personal data for the following purposes:

• responding to enquiries and requests,
• providing information about our products and services,
• responding to product, project or business cooperation enquiries,
• communicating with potential and existing business partners,
• improving website functionality and content,
• analysing website usage and visitor traffic,
• maintaining website security,
• identifying and preventing technical issues and misuse,
• complying with legal obligations,
• protecting our rights and legitimate business interests.

Personal data will not be used for purposes that are incompatible with the purposes for which it was originally collected.

4. Legal Basis for Processing

We process personal data only where an appropriate legal basis exists.

Depending on the circumstances, processing may be based on:

• your consent,
• our legitimate interest in maintaining and improving our website and business communications,
• taking steps at your request prior to entering into a business relationship,
• compliance with our legal obligations,
• the establishment, exercise or defence of legal claims.

Where processing is based on consent, you may withdraw your consent at any time.

5. Contact Forms and Communications

If you send us a message through a contact form or another available communication channel, the information you provide will be used to respond to your enquiry and to manage any subsequent communication relating to your request.

Such information may be retained for as long as reasonably necessary for business communication or to comply with applicable legal obligations.

6. Cookies

casella.rs may use cookies and similar technologies to ensure that the website functions correctly, improve the user experience and analyse website traffic.

Cookies may include:

Strictly Necessary Cookies

These cookies are required for the website to operate correctly and securely.

Functional Cookies

These cookies allow the website to remember certain preferences and settings.

Analytics Cookies

These cookies help us understand how visitors use the website, which pages are visited most frequently and how the website can be improved.

Marketing Cookies

Where used, these cookies may help measure the effectiveness of marketing activities and provide more relevant content.

Where required by applicable law, cookies that are not strictly necessary will only be activated after the user has provided consent.

Users may manage cookies through their browser settings or through any cookie management tool made available on the website.

7. Google and Other Third-Party Services

The website may use third-party tools and technologies, including Google Tag Manager, to manage certain analytics, technical or marketing functions.

Where additional services such as analytics tools are implemented through these technologies, certain technical information relating to website usage may be processed by the relevant third-party service providers.

Such providers may process information on servers located outside the Republic of Serbia.

Where required by applicable law, non-essential analytics or marketing technologies will only be activated after the appropriate user consent has been obtained.

8. Sharing of Personal Data

Casella does not sell users' personal data to third parties.

Personal data may be shared, where necessary, with:

• hosting and server service providers,
• IT and technical support providers,
• website maintenance providers,
• analytics and security service providers,
• professional advisers,
• competent public authorities where required by law.

We expect our service providers to process personal data only to the extent necessary to provide their services and to implement appropriate security measures.

9. International Data Transfers

Certain technology, hosting or analytics service providers may process information outside the Republic of Serbia.

Where personal data is transferred internationally, appropriate measures will be taken to ensure that the data receives a level of protection consistent with applicable data protection legislation.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.

The applicable retention period may depend on:

• the type of data,
• the purpose of processing,
• the duration of business communications,
• applicable legal obligations,
• the need to protect our legal interests.

Once the relevant retention period has expired, personal data will be deleted, anonymised or otherwise securely removed from our systems.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against:

• unauthorised access,
• loss,
• misuse,
• alteration,
• unauthorised disclosure,
• destruction.

However, no method of transmitting information over the internet or storing information electronically can guarantee absolute security.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

Casella is not responsible for the content, security or privacy practices of websites operated by third parties.

We recommend reviewing the relevant privacy policy before providing personal data to any third-party website.

13. Your Rights

Subject to applicable data protection legislation, you may have the right to:

• obtain confirmation as to whether we process your personal data,
• request access to your personal data,
• request correction of inaccurate or incomplete information,
• request deletion of your data where the legal requirements are met,
• request restriction of processing,
• object to certain types of processing,
• withdraw previously provided consent,
• request data portability where applicable,
• lodge a complaint with the competent data protection authority.

Requests relating to your personal data may be submitted to:

Email: info@casella.rs

For security purposes, we may request additional information where necessary to verify the identity of the person submitting the request.

14. Supervisory Authority

If you believe that your personal data is being processed in violation of applicable data protection legislation, you have the right to contact the competent supervisory authority in the Republic of Serbia:

Commissioner for Information of Public Importance and Personal Data Protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in legislation, our business practices or technologies used on the website.

The latest version of this Privacy Policy will always be available on casella.rs.

Last updated: 25 August 2026